Terms and Conditions – LUNASCAN LTD
1. The Services
LUNASCAN LTD provides private diagnostic ultrasound services across pregnancy, musculoskeletal (MSK), general abdominal, gynaecological, fertility, head & neck, and soft tissue (lumps and bumps) imaging. All scans are performed by HCPC-registered or suitably credentialed healthcare professionals including sonographers, radiographers, or doctors.
With your informed consent, we will carry out the relevant ultrasound scan and provide a clinical or well-being report depending on the selected service. These scans offer valuable insights and reassurance but are not substitutes for NHS antenatal or diagnostic pathways. If any concerns are identified, we will recommend referral to your NHS care provider and, with your permission, share our findings accordingly.
2. Medical Advice and History
Our ultrasound services are non-invasive, targeted assessments and not exhaustive medical evaluations. We do not have access to your full clinical records and cannot offer medical diagnosis or treatment beyond the imaging scope. Our reports provide limited snapshots and should be interpreted in conjunction with your GP or consultant. You are strongly advised to continue all routine NHS or private appointments. With your informed consent, we will carry out the relevant ultrasound scan and provide a clinical or well-being report depending on the selected service. These scans offer valuable insights and reassurance but are not substitutes for NHS antenatal or diagnostic pathways. If any concerns are identified, we will recommend referral to your NHS care provider and, with your permission, share our findings accordingly.3. Scan Method
Most scans are carried out abdominally. For early pregnancy (6–15 weeks) and many gynaecological cases, a transvaginal scan may be recommended for optimal imaging.
MSK, head & neck, and soft tissue scans require high-frequency transducers and focused techniques depending on the anatomical area. Testicular scans are external and follow sensitive, high-quality imaging protocols.
A trained chaperone will be offered and will be present where clinically appropriate during intimate examinations, based on patient comfort and professional standards. Patients always have the right to decline a transvaginal scan, although this may limit image clarity or accuracy depending on the indication.
4. Right to Modify Services
We reserve the right to improve, modify, or change aspects of our service delivery without prior notice, in line with clinical standards and service development.
5. Photography and Recording
Personal photography, audio, or video recordings are not permitted during scans to maintain clinical focus, patient privacy, and service professionalism.
6. Eligibility and Supervision
Clients must be 18 years or older. Those aged 16–17 must be accompanied by a responsible adult (parent, legal guardian, or equivalent). We do not scan individuals under 16.
7. Amendments to Bookings
Please notify us as soon as possible if you wish to amend your booking. We will accommodate reasonable changes, but availability cannot be guaranteed.
8. Payment and Pricing
A non-refundable deposit of £20 is required at the time of booking. The remaining balance must be paid in full on the day of the scan. Accepted methods: cash, debit card, or credit card (excluding American Express).
9. Booking Acceptance
A booking is confirmed once the deposit is paid. If we are unable to accept a booking, any payment will be refunded.
10. Required Information
You may be asked to provide relevant medical or pregnancy information. Failure to do so may result in incomplete service or cancellation.
11. Cancellations
You may cancel at any time. If services have already been rendered, you may not be entitled to a refund. If the cancellation is due to our error, a full refund will be offered. Refunds may be subject to administrative deductions.12. Post-Scan Documentation
You will receive a scan or well-being report based on the selected package. All reports and images remain the property of LUNASCAN LTD until full payment is received.
13. Service Limitations
Image quality may be affected by factors such as fetal position, patient anatomy, or scan timing. Gender identification is not guaranteed. We act in good faith and accept no liability for incorrect gender assessments.
14. Liability
We are not responsible for personal belongings lost or damaged on-site. We accept liability only for direct, foreseeable loss caused by our failure to deliver services with reasonable skill and care. Business or indirect losses are not covered.
15. Use of Data
Your personal data is processed securely in accordance with UK GDPR. It is used solely to provide services, confirm identity, and manage bookings. We do not share data without your explicit consent, unless legally required. Scan data is stored securely for 30 days.
16. Delays and Force Majeure
If delays arise due to circumstances beyond our control (e.g., weather, IT failure, regulation changes), we will reschedule your appointment or issue a refund if appropriate.
17. Complaints and Contact
If you have any concerns, please raise them during your visit or contact us:
Email: enquiries@lunascan.co.uk
Phone: +44(0)1636 918486 or +44(0)7424 525505
We will acknowledge your complaint promptly and aim to resolve it fairly.
18. Dispute Resolution
If we cannot resolve your concern internally, you may escalate to the Centre for Effective Dispute Resolution (CEDR) or the EU ODR platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
19. Jurisdiction
These terms are governed by English law. Claims may be brought in the courts of England, Wales, Scotland, or Northern Ireland depending on the client’s residence.20. Summary of Legal Rights
Under the Consumer Rights Act 2015, you are entitled to services delivered with reasonable skill and care. Goods must be as described and of satisfactory quality. For more info, visit:
www.adviceguide.org.uk or call 03454 04 05 06